Terms of purchase

The  General Terms and Conditions ("GTC") contain the general terms of service for the use of the online store operated by Tufting Világ Kft. (registered office: 1188 Budapest, Kölcsey utca 23B, tax number: 32741366-2-43), as the service provider ("Service Provider"), as well as for the organized carpet-making courses and workshops (hereinafter referred to as: "Course").

Please only use our services if you agree with all points and consider them binding upon yourself.

By registering for the course, applicants (hereinafter referred to as "Participant") accept the provisions of these T&C.

Registration for and participation in the course is only possible if the Participant accepts all the points of these T&C and considers them binding upon themselves.

This document is not filed and is concluded solely in electronic form (it is not considered a written contract).

• Service Provider Name: Tufting Világ Kft.
• Registered Address: 1188 Budapest, Kölcsey utca 23B
• Business Premises: 1188 Budapest, Dózsa György utca 1/B
• Company Registration Number: 01-09-440193
• Tax Number: 32741366-2-43
• Registering Authority (Company Court): Metropolitan Court of Budapest, Company Registry
• Online Store: www.tuftingvilag.hu
• Email: info@tuftingvilag.hu
• Phone Number: +36 30 755 0691
• Contract Language: Hungarian

Parties: The Service Provider and the Customer together.

Consumer: A natural person acting outside the scope of their profession, independent occupation, or business activity.

Participant: Those who register for a carpet-making course or workshop.

Business: A person acting within the scope of their profession, independent occupation, or business activity.

Product: A movable item offered for sale, excluding items sold due to enforcement proceedings or other official actions.

Electronic Commerce Service: A service related to the information society, aimed at the sale, purchase, exchange, or other use of a movable item, including money and securities, or a service, real estate, or valuable rights intended for business purposes.

Electronic Route: The application of wired, radio, optical, or other electronic devices for electronic data processing, storage, or transmission.

Means of Communication Between Distance Parties: A tool that enables the parties to make a contractual declaration in the absence of each other, for the purpose of entering into a contract. Such tools include, but are not limited to, addressed or unaddressed forms, standard letters, orders in advertisements published in press products, catalogs, telephones, fax, and internet access tools.

Contract: The mutual and consistent declaration of the parties, from which an obligation arises to perform the service and a right to demand the service.

Distance Contract: A consumer contract concluded in a system of distance selling organized for the provision of the product or service, where the parties do not meet physically at the same time, and the contract is concluded solely through means of communication between distance parties.

Scope of the Terms and Conditions

The scope of these Terms and Conditions ("T&C") covers all electronic commercial services provided within Hungary through the online store available on the tuftingvilag.hu website, as well as all workshops and courses advertised on the website. Furthermore, the scope of these T&C extends to all commercial transactions within Hungary that are concluded between the Parties defined in this contract.

Purchasing from the online store is possible through an electronic order placed in the manner specified in these T&C.

Anyone can use the services of the online store without registration.

Registration is also available on our website. By creating an account, it becomes easier to track orders and complete purchases. To start the process, click on the "registration" link located at the top right of the homepage. During registration, you will need to provide your personal details. Accepting the T&C is a prerequisite for registration. The system assists with correct and complete data entry by providing error messages if a required field is missed. After successful registration, the system will send a confirmation email that records the creation of the account and your chosen username. You can change your password at any time. If you forget your password and cannot log in, you can resolve this issue by clicking on the "forgot password" link.

We advise you to provide a phone number and email address where the courier service and tuftingvilag.hu staff can contact you. Tuftingvilag.hu is not responsible for any damages resulting from incorrect or erroneous data entry. If we are unable to fulfill the contract due to such reasons, any resulting costs will be borne by you.

It is your responsibility to keep your password confidential and secure. If you become aware that this data has been accessed by an unauthorized third party, you are required to change your password and notify tuftingvilag.hu.

By registering, you agree that the personal information you provide is current and correct. If any changes occur, please update them on the website's user profile page. For more information on the processing of your personal data, please refer to the Privacy Policy. We also draw your attention to the fact that you can delete your registration. If you wish to exercise this right, please send an email to info@tuftingvilag.hu.

Placing an order does not constitute a contract. It can be modified or canceled until the fulfillment of the order. This can be done by phone or email. The right to modify or cancel the order should not be exercised abusively. Tuftingvilag.hu is not responsible for fulfilling the order if the item is no longer available. Tuftingvilag.hu has the right to refuse the order. The contract between the Parties is concluded upon confirmation. The contract, which is concluded in Hungarian upon the purchase of the product, is considered a written contract.

Order

The selection of products in the online store is available by clicking on the product or its name on the homepage. The purchase price is always the amount listed next to the selected product, which includes the value-added tax (VAT) applicable to the product category at the time of purchase, as determined by the applicable legal regulations. The product prices do not include shipping costs.

Tuftingvilag.hu reserves the right to change the prices of the products available on the website, with the changes becoming effective upon their publication on the website.

We strive to ensure that the product images displayed are realistic and accurate representations of the product's features. Please note that there may be slight differences in the colors of the products, which may be due to how your device displays them.

After selecting the product you wish to order, you can add it to your cart by clicking on the "Add to Cart" icon. If you have added multiple products to your cart and ultimately do not wish to order all of them, you have the option to remove them from the cart.

You can view your assembled order by clicking on the "Cart" icon at the top of the page. In the event that, despite Tuftingvilag.hu's best efforts, an incorrect price is displayed in the online store, especially in the case of an obvious error, the Service Provider is not obliged to deliver the product at the incorrect price but may offer to deliver it at the correct price, in which case you can cancel your purchase decision.

The order is accepted by the Service Provider through the website once you have completed all the required fields for the order.

On the payment page, you will see the total amount of the order, which also includes the shipping cost. The Service Provider is not liable for any shipping delays or other issues caused by incorrect and/or inaccurate order details provided by you.

To place the order, you must read and accept these T&C, which must be confirmed to the Merchant (by selecting a checkbox).

After receiving your purchase offer (order), the Service Provider is obliged to confirm the purchase to you electronically (via email). If this confirmation does not arrive within 72 hours of sending the offer, the binding nature of the offer between the Parties and any obligations on your part will automatically expire without further conditions.

A valid contract is concluded upon the arrival of the confirmation email. The confirmation email contains the data provided during registration or as a guest, the order details, the ordered product details, the order number, and any comments related to the order, as well as the chosen payment and delivery methods. If the confirmation email does not arrive in your inbox, please notify us so that we can resolve the issue. The absence of the confirmation may be due to a misspelled email address, a full mailbox, or a system error. If you notice an error in the confirmation email, please notify us immediately. If you have placed the order but wish to modify its content, please contact us using the provided contact details, and the package can be modified before contract fulfillment.

If you wish to cancel your order — and fulfillment has not yet occurred — please inform our customer service within one working day. Please have your order number ready. If the cancellation occurs after invoicing and shipping, the shipping cost will be borne by you.

Course and Workshop Registration and Participation Conditions

Registration for the course can be done via the website, or by email or phone with the following details:

• Name
• Phone number
• Email address
• Chosen course date
• Billing information (if necessary)

The condition for participation is the payment of the registration fee by the deadline. The organizer reserves the right to refuse registrations if the maximum number of participants for the course has been reached.

Course and Workshop Participation Fees and Payment Conditions

The participation fees for the 2-day rug-making (tufting) course, the rug-making (tufting) workshop, and the couples' rug-making (tufting) workshop, which include material costs, the use of teaching tools, and VAT, are invoiced according to the prices published on the website.

The participation fee must be paid via bank transfer, online payment system, or in cash on-site. The paid participation fee is non-refundable, except in the specific cases related to courses and workshops outlined in the "Withdrawal Policy and Practice" section.

Shipping – Costs, Deadlines, and Methods

Orders placed in the online store can be fulfilled through various shipping options available within Hungary and the European Union.

1. Shipping Options within Hungary

1.1 MPL

• Service Provider Name: Magyar Posta Zrt.
• Service Provider Headquarters: 1138 Budapest, Dunavirág utca 2-6.
• Home Delivery: For home deliveries, two attempts will be made to deliver the package. If the recipient is unavailable for both attempts, the package will be held at the nearest post office for 5 working days.
• PostPonton: Packages can be collected from post offices during their full working hours, including over the weekend at over 180 locations.
• Parcel Locker: Available 24/7. The recipient has 2 working days to pick up the package from the locker.

1.2 GLS

• Service Provider Name: General Logistics Systems Hungary Csomag-Logisztikai Kft.
• Service Provider Headquarters: 2351 Alsónémedi, GLS Európa u. 2.
• Home Delivery: GLS will deliver the ordered products within Hungary. Before delivery, the courier service will send an email notification with the estimated delivery time. The recipient can adjust the delivery date or address via a web link in the email.
• Parcel Locker: Delivery time is influenced by the locker’s availability. Once the package arrives at the locker, an email with a unique code for access will be sent to the recipient.

1.3 Fox Post

• Service Provider Name: FoxPost Zrt.
• Service Provider Headquarters: 3300 Eger, Maklári út 119.
• Parcel Locker: Available at various locations. No guaranteed delivery time.

1.4 In-Store Pickup

• Location: 2363 Felsőpakony, József Attila utca 33.
• Opening Hours: Monday to Friday: 07:00-17:00, Saturday: 08:00-12:00, Sunday: Closed.

2. Shipping Options within the European Union

2.1 Packeta

• Service Provider Name: Packeta Hungary Kft.
• Service Provider Headquarters: 2040 Budaörs, Gervay Mihály utca 9-11.
• Service Provider Website: www.packeta.hu
• Service Provider Email: info@packeta.hu
• Service Provider Phone: +36-1-400-8806

Zones:

• Zone 1: Czech Republic, Croatia, Poland, Latvia, Lithuania, Romania, Spain, Slovakia, Slovenia.
• Zone 2: Austria, Bulgaria, Estonia, Greece, Germany.
• Zone 3: Belgium, Denmark, France, Netherlands, Italy, Portugal.
• Zone 4: Ireland, Luxembourg, Sweden, Finland.

Payment Terms

In our online store, you can choose from the following payment methods:

1. Advance Payment/ Bank transfer: You can settle the value of your order via bank transfer. The necessary details are as follows:

• Beneficiary's Bank: OTP
• Beneficiary's Name: Tufting Világ Kft.
• Beneficiary's Account Number: HU19-11720049-21457696-00000000

2. Cash on Delivery:

You can pay the total amount of your order, including shipping costs and cash on delivery fee, in cash upon delivery.

3. Credit Card Payment:

We use Barion for online payment solutions, which accepts payments via various credit and debit cards. Payments are processed through the Barion system, and your card details are not shared with the merchant. Barion Payment Zrt., which operates under the supervision of the Hungarian National Bank, provides this service. Barion is developed and operated by Barion Payment Zrt., and its activities are conducted under the authorization of the Hungarian National Bank in compliance with the Act CCXXXV of 2013 and the EU 2011 directive on electronic money (EMD).

• Headquarters: H-1117, Budapest, Infopark sétány 1.
• Helpdesk: +36 1 464 70 99
• Company Registration Number: 01-10-048552
• License Identifier: H-EN-I-1064/2013
• Institution Identifier: 25353192
• Data Management Registration Number: NAIH-73794/2014

4. Invoicing:

The invoice for your order will be sent to the shipping address you provided as part of the package. In case of personal pickup, an invoice will also be issued. Please note that we do not use a cash register, and the personal pickup location operates as a warehouse.

Product Warranty

In the event of a product defect, you can exercise your rights or claims under product warranty as specified in section 5 - Orders.

Product Warranty Claim:

Under product warranty, you can only request the repair or replacement of a defective product. A product is considered defective if it does not meet the quality requirements in effect at the time it was put on the market, or if it does not have the properties described by the manufacturer.

You may exercise your product warranty claim within 1 year from the date the product was put on the market by the manufacturer. After this period, you lose your right to make a claim.

Product warranty claims can only be made against the manufacturer or distributor of the movable property. You are required to prove the defect of the product when making a product warranty claim.

Please note that you cannot make both a warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successful, you may still assert a warranty claim for the replacement or repaired part against the manufacturer.

Warranty

In the event of defective performance, the Merchant is obligated to provide a warranty under this agreement. The warranty period is 3 days from the date of delivery of the product to you, in accordance with the withdrawal period.

The warranty does not cover defects that arise after the product has been delivered to you, such as those caused by improper use, neglect of the instructions in the user manual, incorrect storage, mishandling, damage, natural disasters, or other external causes.

In the case of a defect covered by the warranty, you may primarily choose – at your discretion – either repair or replacement, unless fulfilling your chosen warranty request is impossible or results in disproportionate additional costs compared to fulfilling the other warranty request. If neither repair nor replacement is possible, or if the Merchant does not undertake repair or replacement, or cannot fulfill this obligation within the specified timeframe without causing significant inconvenience to the consumer, the consumer may choose to either request a reasonable price reduction or withdraw from the contract.

Withdrawal is not applicable for minor defects.

If you assert a replacement request within three (3) working days of detecting the defect after receiving the product, the Merchant cannot claim disproportionate additional costs and is obliged to replace the product, provided that the defect impedes its intended use. Repair or replacement must be carried out within a reasonable timeframe, considering the product’s characteristics and the expected use by the consumer, and without causing significant inconvenience to the consumer. The Merchant should aim to complete the repair or replacement within fifteen days.

The costs related to fulfilling the warranty obligations and restoring the product to its contractual condition – including but not limited to material, labor, and shipping costs – are the responsibility of the Merchant.

The warranty does not affect the consumer's legal rights based on the law, including especially warranty and compensation rights. To assert a warranty claim, the consumer must provide proof of the consumer contract by presenting a receipt of payment. Upon notification of a quality complaint, the Merchant is required, under section 4 of Government Decree 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims in consumer contracts, to take minutes and provide a copy to the consumer promptly and in a verifiable manner. The minutes must include the following information: the consumer’s name and address, and a statement of consent to the handling of the data recorded in the minutes as specified in the decree; the product name and purchase price; the date of purchase; the date of defect notification; a description of the defect; the claim the consumer wishes to assert based on the warranty or guarantee; and the method of addressing the complaint. Please note that you cannot assert both a product warranty claim and a warranty claim for the same defect simultaneously. However, you are entitled to the rights arising from the warranty.

Right of Withdrawal and Procedure

According to Government Decree 45/2014 (II.26) on the detailed rules of consumer contracts, you have the right to withdraw from the contract within 14 working days from the receipt of the ordered product and return it.

The right of withdrawal expires 14 days after the day on which you or a third party, designated by you and different from the carrier, receives the goods. If you wish to exercise your right of withdrawal, you must send a clear statement of your withdrawal intention to the Service Provider in writing by post or via email. You will be considered to have exercised your right of withdrawal within the deadline if you send your withdrawal notice before the expiry of the 14-day period. The statement must include the purchased product, invoice details, the gross total amount, and the reason for withdrawal.

We advise our customers that the right of withdrawal cannot be exercised in a way that would be in violation of the prohibition on abuse of rights. Accordingly, you may only lawfully exercise your right of withdrawal if you return the purchased products in their original packaging, undamaged, along with the invoice that came with the package.

We will only refund the full purchase price if all the ordered and received products are returned in full.

If you withdraw from this contract, we will refund all payments received from you, excluding the portion of the shipping cost that you are responsible for, without undue delay and no later than 14 days from the receipt of your withdrawal notice.

We will use the same payment method for the refund as you used in the original transaction, unless you explicitly agree to a different payment method; this will not incur any additional costs for you.

The refund can be withheld until we have received the product, or you have provided evidence that you have sent it back, whichever occurs earlier.

You are obliged to return the product without undue delay and no later than 14 days from the submission of your withdrawal notice. The deadline will be considered met if you send the product before the 14-day period expires.

Please return the ordered product in its original condition, along with the invoice or a copy of it, and your bank account number for the refund, via postal mail or by courier to the following address: 2363 Felsőpakony, József Attila utca 33. You are responsible for the direct cost of returning the product.

Course and Workshop Cancellation and Modifications

The Participant can cancel their participation in the course in writing no later than 7 days before the start of the course. In this case, 100% of the paid fee will be refunded.

If the Participant cancels within 7-3 days before the course, 50% of the paid fee will be refunded, or if the fee has not yet been paid, the Participant is obligated to pay 50% of the participation fee.

If the Participant cancels within 3 days before the course, no refund will be possible.

If the Participant has not paid yet (in the case of cash payment), they are still obligated to pay the participation fee in case of cancellation.

The organizer reserves the right to modify the course date or location, and the Participant must be informed at least 48 hours in advance.

If the course is canceled due to the organizer's fault, the Participant may choose between a full refund or participation in a new date.

Complaint Handling and Dispute Resolution Mechanism

For any questions related to the operation of the webshop, ordering and delivery processes, or products, please contact the Service Provider through their known contact details.

In the event of a complaint, we follow the rules for handling written complaints. Written complaints are generally addressed within 1-2 days, but no later than the 30-day period required by law. The deadline for responding is calculated from the date the complaint is sent by post or received by email.

If your complaint is rejected, you will be informed of the reasons for the rejection. Please be aware that any disputes concerning the product or the contract will be resolved through negotiation with the Trader. For out-of-court resolution of disputes between the parties, you may submit a written request to the Conciliation Board operating alongside the Hungarian Chamber of Commerce and Industry, which is competent according to the sole proprietor's place of business. The contact details for the Conciliation Board are as follows:

• Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
• Mailing Address: 1253 Budapest, Pf. 10.
• Email: bekelteto.testulet@bkik.hu
• Fax: +36 (1) 488 21 86
• Phone: +36 (1) 488 21 31

Liability

The operator is not liable for any operational errors that prevent you from connecting to the website or placing an order. They are also not responsible for any damages caused by hardware or software failures of your computer, or by the interruption of your internet connection.

Course and Workshop Responsibility and Behavior Rules

The Participant is required to comply with safety regulations during the course. The Participant participates in the workshop at their own risk, and the organizer is not liable for any accidents or material damages. The tools and materials provided during the course are to be used solely for the purpose of the training.

Copyrights

The entire online store, its graphic elements, text, technical solutions, and the elements of the Service are protected by copyright or other intellectual property rights (such as trademark protection).

Tuftingvilag.hu is the copyright holder of all content displayed on the online store, as well as the services accessible through the store: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the website, the software and other solutions used, ideas, implementation).

Saving or printing parts of the website content onto physical or other data carriers for personal use is allowed with our prior written consent. Any use beyond personal use—such as storing in a database, transmission, publishing, making downloadable, or marketing commercially—can only occur with our prior written permission.

Course and Workshop

The educational materials and patterns presented during the course are protected by copyright and can only be used by the Participant for personal purposes. The Participant may agree to appear in photos or videos taken during the course, which the organizer can use for marketing purposes. Data processing will be conducted in accordance with applicable GDPR regulations.

In addition to the rights specifically defined in this Terms and Conditions (ÁSZF), registration, website use, and no provision of the ÁSZF grants the user the right to use or exploit any commercial name or trademark listed on the online store. We reserve all rights to all elements of our service, particularly with respect to the tuftingvilag.hu domain name, related subdomains, all other domain names we hold, its subpages, and online advertising spaces.

Miscellaneous Provisions

We reserve the right to unilaterally amend these Terms and Conditions with prior notification to our customers.

The amended provisions will come into effect upon the next use of the online store after the changes are implemented, and will apply to orders placed after the amendment. We also reserve the right to make any changes or corrections to the online store at any time without prior notice to our customers, and we reserve the right to transfer the online store to a different domain name. If you notice any objectionable content on the online store, please report it to us immediately. If we find your report to be valid, we will promptly delete or modify the information.

These Terms and Conditions are effective as of February 11, 2025.

Data Controller Information

Name of the Data Controller: Tufting Világ Kft.
Address of the Data Controller: 1188 Budapest, Kölcsey utca 23/B
Email of the Data Controller: info@tuftingvilag.hu
Phone Number of the Data Controller: +36-30-7550691
Tax Number of the Data Controller: 32741366-2-43

Purpose of the Privacy Notice

This notice aims to outline the data protection and data management principles and policies applied by the Tufting Világ online store. The Data Controller is committed to ensuring that all data processing activities comply with the provisions set out in this policy, applicable national laws, and the expectations specified in the European Union's General Data Protection Regulation (GDPR).

The obligation to inform data subjects is also prescribed by the Act CXII of 2011 on Informational Self-Determination and Freedom of Information.

The privacy notice is available at the Data Controller's address and on the website www.tuftingvilag.hu.

The Data Controller reserves the right to amend this privacy notice at any time, with timely notification to the data subjects. The management and employees of the company are highly attentive to the protection and security of personal data. The Data Controller treats personal data confidentially and takes all necessary security, technical, and organizational measures to ensure the safety of the data.

Definitions

Data Protection: The set of principles, rules, procedures, data processing tools, and methods designed to ensure the lawful processing of personal data and protect the rights of individuals.

Personal Data: Any data related to an identified or identifiable natural person (data subject) that can be linked to that person. Personal data retains this status as long as it can be associated with the data subject. The association with the data subject is possible if the data controller has the technical means required for such association.

Data Subject: Any natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, or one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity.

Special Categories of Data: Data relating to racial or ethnic origin, political opinions, religious or other beliefs, membership in trade unions, sexual life, health status, or criminal convictions and offenses.

Criminal Data: Personal data related to criminal proceedings or law enforcement, including data collected during criminal investigations or judicial processes, and data on criminal convictions.

Data Processing: Any operation or set of operations performed on personal data, whether by automated means or not, such as collection, recording, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction, as well as the recording of physical characteristics (e.g., fingerprints, DNA, iris scans) for the purpose of identifying individuals.

Data Controller: The individual or organization that determines the purposes and means of processing personal data, makes decisions regarding the data processing, or has it carried out by a data processor.

Data Processing: The technical tasks associated with data processing operations, regardless of the methods and tools used, and the location of the processing.

Data Processor: An individual or organization that processes personal data on behalf of the data controller, based on a contract or legal obligation.

Rights of Data Subjects: The right of individuals to be informed about the processing of their data before and during the processing, to request rectification, and in certain cases, deletion of their data, and to object to the processing of their personal data in legally specified situations.

Legal Basis for Processing: Generally, the consent of the data subject or mandatory data processing required by law.

Consent: The voluntary and explicit expression of the data subject's wishes, based on proper information, through which they give their unequivocal consent to the processing of their personal data, either fully or for specific operations. Written consent is required for special categories of data.

Proper Information: Before starting data processing, the data subject must be informed about whether the processing is based on their consent or required by law, and be clearly and comprehensively informed about all aspects of data processing, including the purpose and legal basis of processing, the identity of the data controller and any data processors, the duration of data processing, and who will have access to the data. The information must also cover the data subject's rights and options for redress.

Objection: A declaration by the data subject challenging the processing of their personal data and requesting the cessation of processing or deletion of the data.

Data Security: The technical and organizational measures and solutions designed to protect data from unauthorized access, modification, and destruction.

These terms can also be reviewed on the NAIH website: NAIH Definitions.

Methods of Obtaining and Storing Personal Data, Data Management Security

Our customers' data can come into our possession in various ways: Personal data is obtained during purchases, service provision, or order placement.

3.1 Data Management Related to Orders and Invoicing

• Legal Background and Basis for Data Management: The legal background of data management is provided by Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Infotv.) and Act C of 2000 on Accounting (Sztv.).

  The basis for data management is, in accordance with Section 5 (1) (a) of the Infotv., your consent, and in the event of withdrawal of consent, fulfilling the legal obligations imposed on the Data Controller under the Sztv., as per Section 6 (5) (a) of the Infotv.

• Purpose of Data Management: The purpose is to issue invoices in accordance with legal requirements and to fulfill the obligation to retain accounting documents. According to Section 169 (1)-(2) of the Sztv., economic entities must retain accounting documents that directly or indirectly support the accounting records.

  Written orders are considered attachments to the invoice and are stored under the same legal conditions as the invoice.

• Scope of Data Managed: Name, address, email address, phone number.

• Duration of Data Management: Invoices must be retained for 8 years from the issuance of the invoice, as stipulated in Section 169 (2) of the Sztv. We inform you that if you withdraw your consent to the issuance of the invoice, the Data Controller is entitled to retain your personal data obtained during the issuance of the invoice for 8 years according to Section 6 (5) (a) of the Infotv.

  If the product is not taken or delivered by the purchaser, we will use a courier service.

3.2 Data Management Related to Goods Delivery

• Legal Background and Basis for Data Management: The legal background is provided by the Infotv. The basis for data management is your consent in accordance with Section 5 (1) (a) of the Infotv.

• Purpose of Data Management: In the case of goods delivery, the purpose is to deliver the ordered goods to you with the help of our contractual partner, according to your needs.

• Scope of Data Managed: Name, address, email address, phone number.

• Duration of Data Management: The Data Controller and the data processor /courier company/ will manage the data until the delivery of the ordered goods. If you consent to your data being entered into the company's computer system and receiving information or newsletters, additional data management will occur based on your consent.

3.3 Data Management Related to Newsletter Sending

• Legal Background and Basis for Data Management: The legal background is provided by the Infotv. and Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions of Economic Advertising Activity (Grt.). The basis for data management is your consent in accordance with Section 5 (1) (a) of the Infotv. and Sections 6 (1)-(2) of the Grt.

• Purpose of Data Management: The purpose is to inform you about the latest and best offers and promotions.

• Scope of Data Managed: Name, address, email address, phone number.

• Duration of Data Management: Until the withdrawal of the data subject’s consent.

3.4 Data Management Related to Registration

• Legal Background and Basis for Data Management: The legal background is provided by the Infotv. and Act V of 2013 on the Civil Code (Ptk.). The basis for data management is your consent in accordance with Section 5 (1) (a) of the Infotv.

• Purpose of Data Management: The purpose is to provide a more convenient service by storing the data provided during registration (e.g., not having to re-enter the data during subsequent purchases).

• Scope of Data Managed: During data management, the Data Controller handles your name, address, phone number, email address, characteristics of the purchased product, and purchase date.

• Duration of Data Management: Until the withdrawal of your consent.

3.5 Further Data Management

If the Data Controller wishes to perform further data management, prior information will be provided about the essential circumstances of the data management (legal background and basis, purpose, scope of data managed, duration). You are informed that the Data Controller must comply with written data requests from authorities based on statutory authorization. The Data Controller keeps records of data transfers in accordance with Sections 15 (2)-(3) of the Infotv. (which authority, which personal data, on what basis, when the data was transferred), and will provide information on the contents of this record upon request, except where disclosure is excluded by law.

3.5.1 Data Processing Activities Related to Goods Delivery

• MPL

  Service Provider: Magyar Posta Zártkörűen Működő Részvénytársaság (Hungarian Post Ltd.)

  Short Name: Magyar Posta Zrt.

  Headquarters: 1138 Budapest, Dunavirág utca 2-6.

  Mailing Address: 1540 Budapest

  Company Registration Number: 01-10-042463

  Tax Number: 10901232-2-44

  Website: www.posta.hu

  Email: ugyfelszolgalat@posta.hu

  Phone: +36-1-767-8282

• GLS

  Data Processor: GLS General Logistics Hungary Ltd.

  Headquarters: 2351 Alsónémedi, Európa utca 2, Hungary.

  Phone: +36-29-886700

  Email: adatvedelem@gls-hungary.com

  The Data Processor participates in the delivery of the ordered goods under a written contract with the Data Controller. During this process, the Data Processor may handle the customer's name, address, and phone number until the delivery of the ordered goods and will delete them immediately thereafter.

• Foxpost

  Service Provider: FoxPost Zártkörűen Működő Részvénytársaság

  Short Name: FoxPost Zrt.

  Headquarters: 3300 Eger, Maklári út 119.

  Mailing Address (also Branch): 1097 Budapest, Könyves Kálmán körút 12-14.

  Company Registration Number: 10-10-020309 (registered with the Eger Tribunal's Company Court)

  Tax Number: 25034644-2-10

  Website: www.foxpost.hu

  Email: info@foxpost.hu

  Phone: +36-1-999-0369

  Customer Service Address: 1097 Budapest, Könyves Kálmán körút 12-14. III. floor.

  Customer Service Phone: +36-1-999-0369

  Customer Service Email: info@foxpost.hu

  Customer Service Opening Hours: Monday 8:00 AM - 8:00 PM

  Phone Customer Service Hours: Monday to Friday 8:00 AM - 8:00 PM

• Packeta

  Service Provider: Packeta Hungary Limited Liability Company

  Short Name: Packeta Hungary Ltd.

  Headquarters: 2040 Budaörs, Gervay Mihály utca 9-11.

  Mailing Address: 2040 Budaörs, Gervay Mihály utca 9-11.

  Company Registration Number: 13-09-193644

  Tax Number: 27926309-2-13

  Website: www.packeta.hu

  Email: info@packeta.hu

  Phone: +36-1-400-8806

3.5.2 Online Card Payment Activities

• Card Payment via Barion

  Barion provides an online payment solution with any bank or credit card bearing the relevant symbols.

  Online card payments are processed through the Barion system. Card data does not reach the merchant. The service provider, Barion Payment Ltd., operates under the supervision of the Hungarian National Bank, with license number: H-EN-I-1064/2013.

  Barion is developed and operated by Barion Payment Ltd. Its activities are conducted under the license of the Hungarian National Bank, in accordance with Act CCXXXV of 2013 and the EU 2011 directive on electronic money (EMD).

  Headquarters: H-1117, Budapest, Infopark sétány 1.

  Helpdesk: +36 1 464 70 99

  Company Registration Number: 01-10-048552

  License ID: H-EN-I-1064/2013 | Institution ID: 25353192

  Data Management Registration Number: NAIH-73794/2014

Data Security Measures

The Data Controller ensures the security of paper-based data by restricting access solely to authorized personnel (employees, company executives).

The Data Controller declares that appropriate security measures have been implemented to protect personal data from unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as from accidental destruction and damage, and from becoming inaccessible due to changes in applied technology.

Information on the Use of Cookies

What is a cookie? A cookie (also known as a “cookie”) is a data packet placed on your computer by the websites you visit. Cookies have various functions, including storing user preferences and information, and user habits. They collect information, remember user settings, and thus enhance the user experience. You can configure cookie usage within your browser at any time, and instructions can be found in the browser's Help section. Cookies can be "persistent" or "session" cookies. A persistent cookie is stored by the browser until a specified time unless deleted by the user, while session cookies are not stored by the browser and are automatically deleted when the browser is closed.

Why do we use cookies? Our website uses cookies for the following purposes:

• To record visitor settings and usage habits (e.g., time spent on the website), facilitating navigation and improving the ease of use of our website.
• To develop our website.
• To enhance customer and user experience.
• To collect statistics for personalized website use.
• To place targeted advertisements for users.

The Data Controller uses cookies during your visit to the website. A cookie is an information package consisting of letters and numbers sent from our website to your browser to save certain settings, facilitate the use of our website, and help us collect some relevant statistical information about our visitors. Cookies do not contain personal information and are not suitable for identifying individual users. Cookies often include a unique identifier—a secret, randomly generated string of numbers—that is stored on your device. Some cookies expire after the browser is closed, while others remain stored on your computer for a longer period.

Legal Background and Basis for Cookies: The legal basis for cookie usage is provided by the Information Act (Act CXII of 2011) and the Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The legal basis for processing is your consent in accordance with Section 5 (1) (a) of the Information Act.

Main Characteristics of Cookies Used by the Website:

• Session Cookie: Stores visitor's location, browser language, and payment currency. Duration is until the browser is closed or up to 2 hours.
• Referer Cookie: Records the external page from which the visitor arrived. Duration is until the browser is closed.
• Recently Viewed Product Cookie: Records products recently viewed by the visitor. Duration is 60 days.
• Recently Viewed Category Cookie: Records the last viewed category. Duration is 60 days.
• Mobile Version, Design Cookie: Detects the visitor's device and switches to full view on mobile. Duration is 365 days.
• Cookie Acceptance Cookie: Records acceptance of the cookie storage notice upon arrival at the page. Duration is 365 days.
• Cart Cookie: Records items placed in the cart. Duration is 365 days.
• Backend Identifier Cookie: Identifier of the backend server serving the page. Duration is until the browser is closed.

If you do not accept the use of cookies, certain features may not be available to you. For more information on deleting cookies, please visit the following links:

1. Internet Explorer: Delete and manage cookies
2. Firefox: Cookies - Information websites store on your computer
3. Chrome: Delete and manage cookies

Your Rights in Relation to Data Processing

During the data processing period, you are entitled to:

• The right to information,
• The right to rectification,
• The right to deletion,
• The right to restriction of processing,
• The right to object.

You may request information from the Data Controller about the processing of your personal data during the data processing period. The Data Controller will provide you with a written response, in a comprehensible form, within the shortest possible time from the submission of the request, but no later than 25 days. This response will include details about the data being processed, the purpose of the processing, the legal basis, the duration, and, if applicable, information about who received or will receive the data and for what purpose.

You may request the Data Controller to rectify your personal data during the data processing period. The Data Controller will comply with this request within a maximum of 15 days. You also have the right to request the deletion of your personal data, which the Data Controller will also fulfill within 15 days. However, the right to deletion does not apply if the Data Controller is legally obligated to retain the data or if the Data Controller is entitled to further processing of the personal data in accordance with Section 6 (5) of the Information Act (e.g., related to invoicing). You may request the Data Controller to restrict the processing of your personal data if permanent deletion would harm the legitimate interests of the data subject. Restricted personal data can only be processed for as long as necessary to achieve the purpose that excluded the deletion of the personal data.

You may object to the processing of your personal data:

• If the processing or transfer of personal data is solely necessary for the fulfillment of a legal obligation of the Data Controller or for the enforcement of the legitimate interests of the Data Controller, data transferee, or a third party, except in cases of mandatory data processing and in cases described in Section 6 (5) of the Information Act.
• If the use or transfer of personal data is for direct marketing, opinion polling, or scientific research purposes without your consent.

The Data Controller will examine your objection within the shortest possible time from the submission of the request, but no later than 15 days, and will decide on the validity of the objection, notifying you of the decision in writing. If the Data Controller does not comply with the request for rectification, restriction, or deletion of data, it will provide a written or, with your consent, electronic explanation of the factual and legal grounds for the refusal of the request within 25 days of receiving the request.

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Remedies

If you believe that the Data Controller has violated any legal provisions related to data processing or has not fulfilled any of your requests, you may initiate an investigation procedure with the National Authority for Data Protection and Freedom of Information to address the alleged unlawful data processing (postal address: 1530 Budapest, P.O. Box 5, email: ugyfelszolgalat@naih.hu).

Additionally, please be informed that in the case of a violation of legal provisions related to data processing or if the Data Controller has not fulfilled any of your requests, you may also file a complaint with the courts against the Data Controller.

Data Protection Information for Tufting Világ Chatbot Service

Tufting Világ offers a chatbot service on the following website, which involves processing personal data. In accordance with GDPR Article 13 (1)-(2), we provide the following information:

1. Data Subjects The data subjects are users of the chatbot service and this information notice, specifically those who use the chatbot functionalities through automated communication.

2. Service Availability The chatbot service is available through the following platforms and applications:

• www.tuftingvilag.hu
• The Data Controller uses the Molin AI platform for the chatbot.

The chatbot activates on the website when the visitor's cookie settings permit it.

3. Purpose of Data Processing The purposes of processing personal data via the chatbot include:

• Providing general information (e.g., opening hours, store inventory, special offers)
• Processing orders
• Handling complaints
• Registration for inquiries

Additionally, the purpose of data processing is to improve the chatbot's performance by learning from interactions and storing conversations for accuracy improvement.

4. Legal Basis for Data Processing The processing is based on GDPR Article 6 (1) (f), which relates to the Data Controller's legitimate interests. This includes the Data Controller's economic interest in enhancing customer experience, providing accurate information, and increasing online store registrations.

5. Categories of Data Processed

• Data provided during communication with the chatbot, which may include personal identification details, contact information, and the content of complaints or queries.
• Information related to the platform used, language, and registration time.

Please be cautious when providing personal data in the chatbot and avoid sharing additional personal information beyond the aforementioned categories.

6. Data Retention Period Data is retained for up to 1 year or until a deletion request is made within the chatbot service.

7. Data Storage and Security Measures The Data Controller ensures the highest level of care in processing and storing personal data, using the most effective and modern tools and procedures available for IT security. Measures are taken to prevent unauthorized access, alteration, transmission, disclosure, deletion, destruction, accidental loss, and damage.

8. Data Subject Rights You have the following rights concerning your data:

• Right of Access: Request information about whether your personal data is being processed and details about the data processing.
• Right to Rectification: Request the correction or completion of inaccurate or incomplete personal data.
• Right to Erasure: Request the deletion of your personal data under certain conditions. This request will be fulfilled within 30 days, with a written notification of the decision.
• Right to Restriction: Request restriction of data processing in specific situations, such as when data is no longer needed or if its accuracy is disputed.
• Right to Object: Object to the processing of your personal data for direct marketing, market research, or where processing is based on legitimate interests.
• Right to Complain: Lodge a complaint with the National Authority for Data Protection and Freedom of Information (NAIH) or take legal action if you believe there has been unlawful data processing or if you disagree with any decisions made by the Data Controller.

Contact Information for Complaints:

• Postal Address: 1363 Budapest, P.O. Box 9
• Office Address: 1055 Budapest, Falk Miksa Street 9-11
• Email: ugyfelszolgalat@naih.hu
• Website: www.naih.hu

Other Provisions

For any data processing activities not listed in this notice, we will provide detailed information at the time of data collection. If data processing occurs that is not covered in this notice, the data subject will receive information about the relevant data processing purposes, legal bases, and other pertinent details at the time of data collection.

The Data Controller reserves the right to modify this notice from time to time, especially if new data processing activities arise or if legal regulations change. Information regarding any modifications will be available to users on the www.tuftingvilag.hu website.